Important legal information

Terms of use

By using information on Hoval’s websites, the user declares himself/herself as being in agreement with the following conditions.

Contents, relevance and responsibility

Despite taking all reasonable precautions, technical inaccuracies, omissions and typographical errors cannot be excluded in the content of Hoval’s websites. The information provided on the respective websites of Hoval’s national companies are classified by country. Despite taking the greatest possible care, Hoval cannot exclude the possibility that some items of information may occasionally be retrievable that do not comply with or only partially comply with the general legal conditions of the respective national companies. Hoval assumes no liability for the correctness, completeness, reliability, relevance or legality of the information published on Hoval’s websites, in particular price lists, planning documents, operating instructions, catalogues, manufacturers’ declarations, hydraulic diagrams and electrical diagrams and suchlike. Some links on Hoval’s websites lead to the websites of third parties. These are outside the control of Hoval. Hoval therefore assumes no responsibility whatsoever for the correctness, completeness, permissibility, relevance or legality of the content or links to other websites included in these nor for any offers, products or services included there.

No binding offer

Generally no element on the Hoval website shall constitute or be construed as a binding offer to a user of the website. If Hoval intends to invite a user to submit an offer or in exceptional cases make a binding offer itself via the website, it will declare its intention clearly and unambiguously. In the event of any doubt in this respect, the user must assume that Hoval does not intend to make a binding offer.


All rights remain reserved. All contents of Hoval’s websites are subject to the property rights of Hoval. Any type of duplication of, dissemination of, evaluation of or change to the information – or extracts thereof – is prohibited without prior written authorisation by Hoval. All information that is provided for download on Hoval’s websites may be used only for information purposes and the planning or acquisition of Hoval’s products or system solutions.

IDA online portal

Provision of the IDA online portal is made solely at the discretion of Hoval. The user can derive no rights whatsoever from the accordance of access to the IDA online portal. Hoval can interrupt or suspend the IDA online portal at any time without further justification. The user identification assigned by Hoval, the corresponding password and the information on the IDA online portal must be treated as personal and confidential. Disclosure of the password and/or of the information to third parties is prohibited without the approval of Hoval. The consequence of any infringement whatsoever of this prohibition shall be the immediate disabling of access to the IDA online portal and possible claims for compensation by Hoval. The terms of use in question and the warranty and liability exclusion apply accordingly for use of the information provided on the IDA online portal.

Warranty and liability exclusion

The visiting of Hoval websites, the use of the information contained therein and the use of information and offers shown there is at the risk and responsibility of the user.

Hoval excludes without restriction all liability for direct and indirect damage, incidental damage, damage due to defects or consequential damage due to defects of any kind, losses or costs that could be incurred by the user or third parties in connection with the access or use of Hoval’s websites or parts thereof, and the use of the information provided therein or arising from links to websites of third parties. The liability exclusion with the same scope also applies in the event that use of the information contained in these websites is made impossible or is restricted for reasons of any kind for the user.

Liability is excluded in particular for lost profit, failure of performance of the Internet of any type (e.g. operating interruptions, malfunctions, viruses, harmful components, terrorist actions, etc.), misuse by third parties (viewing of data, copies, etc.) and the loss of programs or other data in your information systems. This also applies if attention is drawn to the possibility of such damage on Hoval’s websites.

Privacy statement

Customer data

When you visit our website, we store various items of information. You disclose some data yourself when you register for services, e.g. your name, address and areas of interest. Other non-personal data is stored on account of technical procedures, e.g. IP addresses. You disclose other data when you use certain services, when you order merchandise or services or when you contact us directly.

Use and disclosure of data

We process your data to provide our services, to maintain customer relations and to develop and configure our range of products and services. Hoval guarantees that, without your express approval, your personal data will neither be sold, exchanged, loaned nor made accessible in any other way to third parties. If the legal prerequisites exist and Hoval is requested to do so, the right to provide data to public authorities is reserved. As our customer, you consent to the collection and use of such information by us and, in addition, you consent to us processing your data for marketing purposes within the Hoval Group. For queries and the assertion of information and entitlement rights, please contact the address of the relevant Hoval company in your country.